DFA Strategy and Operations

DFA Strategy and Operations

DFA Strategy and Operations supports units within the division through project guidance and management, employee engagement efforts, technical solutions, website management and communication planning.  

We strive to be a catalyst for transformation within DFA, providing both high-level strategic guidance and day-to-day operational solutions. 

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Employee Engagement Committee

  

About our work

Strategy & Operations Project Roadmap

  

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What We Do

Strategy and Operations provides division-level strategy, operations, communications, technical and organizational enablement services that strengthen DFA’s ability to operate as a coordinated and effective system. 

We support the full lifecycle of strategic work—from defining direction to sustaining results through the following services: 

Strategy & Governance Support

  • Strategic roadmap development and execution support 

  • Portfolio planning and prioritization 

  • Governance frameworks and decision-making support 

Project & Portfolio Management

  • Project and program management for DFA initiatives 

  • Capacity planning and resource coordination 

  • Risk, issue, and change management 

 

Strategic Communications & Digital Experience

  • Messaging aligned with DFA priorities and initiatives 

  • Organizational and change communication planning 

  • Digital platform strategy and coordination 

Business Analysis & Process Improvement

  • Requirements gathering and solution definition 

  • Business case development and cost-benefit analysis 

  • Stakeholder analysis, engagement, and feedback collection 

Technology & Solutions Enablement

  • DFA-focused solutions development and system enablement 

  • Operational technology support and coordination 

  • Partnership with UIT and functional units on technology initiatives 

Leadership & Engagement 

  • Leadership development programs and facilitated learning 

  • Employee engagement initiatives and organizational assessments 

  • Onboarding support and workforce development 

Strategy and Operations Leadership Team 

  • Chris Holland, Associate Vice President for Strategy and Operations
  • Andy Cadotte, Director of Technical Solutions
  • Polly Harrell, Director of Business Architecture
  • Manmeet Singh Khetarpal, Project Manager
  • Erin Martin, Director of Web and Communications
  • Melanie Rose, Senior Manager of Executive and Strategic Communications
  • Kirsten Studley, Professional Development and Engagement Coordinator